Refund policy

Returns and refunds:

• Due to the collectibility of the comics and merchandise we sell, we are unable to accept returns on comic books, back issues, posters, books, toys and collectibles. If you are uncertain about the grade of your comic book, please review our Grading Guide, which details how HolyGrail Comix grades all comics. While we do not grade our graphic novels, books and magazines, and they are stored and handled with great care, no guarantee of condition is made. Over time, shelf wear and small cosmetic dings and dents may be possible. If you still feel you’ve received a damaged or mis-shipped item, please contact us at contact@holygrailcomix.com and we can look into this. Please ensure that you have read our return policy criteria prior to contacting us, we are unable to offer any flexibly on the rules of our policy.  Please be aware that we need to be contacted within one week of the delivery date of an order to resolve any potential order issues.

Return Policy

At HolyGrail Comix LLC, we are committed to ensuring customer satisfaction with our products. However, due to the nature of our inventory and order processes, we have established the following return policy:

No Refunds on Orders
We do not offer refunds on the following types of orders:
- Preorders
- Subscriptions
- In-Stock Items

Criteria for Refunds
Refunds will only be issued under the following specific conditions:

1. Preorders
   - A refund will be issued if the product has been cancelled by the vendor.

2. Subscriptions
   - A refund will be issued if the product has been cancelled by the vendor.
   - A refund will also be issued if the subscription is cancelled prior to the Final Order Cutoff (FOC) date and no orders have been placed by HolyGrail Comix LLC to the vendor(s) initiated from the customer’s orders.

3. In-Stock Merchandise
   - A refund will be issued if the wrong item has been sent to the customer, and the correct item is not available.

4. If merchandise ordered, is out of stock, and can not be reordered by vendor.

No Refunds Issued
HolyGrail Comix LLC does not issue refunds in the following scenarios:
- The customer changes their mind about wanting the merchandise.
- The customer ordered the wrong product.
- Preorders that have a delayed release date.
- Preorders delivered to our facility that have arrived damaged and are awaiting replacement by the vendor.

 Contact Us
For any questions or concerns regarding this policy, please contact our customer service team at contact@holygrailcomix.com.